General

Annual Support

CUSTOMER SUPPORT and SERVICES

Services General

Please follow this link for the broad range of generic IT services we have on offer. PYXIS' experience and expertise can be relied upon to provide in depth provision for any of the listed services.

• Preparation of sheets defining all actions required to perform a specific activity;
• Preparation of a schedule for programmed maintenance activities;
• Performance of scheduled maintenance activities;
• Preparation of a System Configuration Register for software and data;
• Maintenance of the System Configuration Register;
• Update of documentation in HTML Help for system and user manuals;
• Conversion of documentation into HTML Help;
• Remote technical support;
• On-Site technical support;
• Pre-allocated consultancy advisory services;
• Annual warranty on all work performed by PYXIS replaces limited individual contract warranties;
• Emergency response service;
• Preparation of customised training courses based on standard vendor courses (under agreement);
• Delivery of training courses on site to users;
• Interface to the vendor for complex technical issues;
• Selection and evaluation of third party products;
• Project and Contract management support;

• The cost is agreed per annum and the budget can be determined and approved in advance;
• Fixed price contracts performed by PYXIS no longer require documentation and warranty components;
• Fixed price contracts performed by PYXIS are hence reduced in cost and time considerably;
• Testing of simple projects can be minimised as the warranty support covers rectification;
• Project turn around time is minimised;
• Uniform standards and practices are applied to the system;